FREQUENTLY ASKED QUESTION
Please find a list of some frequently asked questions below, if there is any other question strike in your mind which is not answered please call us on (+91)8847-226292 or send an email to firstname.lastname@example.org to get answered.
SHIPPING & DELIVERY:
1. How much Dopekrew charges for shipping?
You will happy to know that Dopekrew offers you FREE shipping anywhere in India.
2. How long will it take to receive the ordered products?
Mostly We attempt to process every order within 24 hrs. it will take almost 5-7 days to get delivered. (Depending upon your location) in some remote area it may takes longer time
3. Which Courier Service does Dopekrew use?
Our Courier Partners are DTDC , On Dot. (Depending upon your location) we also use other reliable service providers to deliver products. (Area wise good service)
4. Are there any hidden costs (sales tax, octroi etc.)?
Mentioned rate is final rate.
5. Can I change my shipping address after I have placed an order?
YES! You can, just make a simple call on (+91)8847-226292 and mail Support@dopekrew.com at but make sure before get it dispatched.
RETURN AND EXCHANGE
1. How do I return/ exchange products to Dopekrew ?
Very simple , First make a call to us on (+91)8847-226292 and mail us email@example.com and Just send back a item on our address.
2. How long will the entire returns process take?
Once we receive your returned item, and will start returning process within 24 hours (Refund or replace item) your choice.
3. Do I get charged for returning products?
yes ! we do charge an amount which has been spent on product for you and rest of the amount will be credited in your account .
4. How will I get my refund?
Amount will be credited in your account or by original payment method.
5. What’s the return / exchange policy?
Dopekrew offers 7 days return policy. For more details check return and exchange policy.
1. What are the payment options available at Dopekrew?
Razor Pay is South Asia’s largest payment gateway solution powering thousands of eMerchants with real time, multi-currency, multiple payment options online payment processing services. The solution is powered by proprietary technology that integrates transaction-processing, advance shopping cart, auction payment collection facility, fraud control, financial reporting and order tracking. Payu India is the only complete PG solution in the region that has the unique ability to offer the full spectrum of Internet payment options, including:
All types of Credit Card processing through Multiple Banks and Card Associations
Debit Card processing
ATM cum Debit Card processing
Direct Debit to bank accounts of 30+ Indian Banks, 20+ Chinese Banks and 3 Singapore Banks
Mobile Payment Solutions via PayMate, SBI Freedom
Cash Card Processing of ITZ Cash, Done Card, OxiCash and NoQ24x7
For more information, visit: www.razorpay.com.
2. How will I come to know transaction has been successfully done?
After making a payment , confirmation of your payment message will appear And You will receive an order confirmation mail from Dopekrew and from Razorpay.
3. What should I do if my payment fails?
Amount has been debited from my account and didn’t get the order confirmation from Dopekrew.
Don’t worry sometimes it rarely happens cause of technical error If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund
Amount hasn’t been debited from my account and didn’t get the order confirmation mail from Dopekrew.
Please retry again with your correct information, check your internet connection.
4. Why do you need a billing address?
All these steps are to prevent fraud orders.
5. What happens to my credit-card information ?
We don’t need your card information, its asked by payment gateway that charges your credit card.
1. Can I modify order after it is placed?
If your order hasn’t been shipped, we can easily Modify your order, In modification you have to wait for modification for issue contact on (+91)8847-226292
1. How to get 30% Flat off coupon?
Sign up and get 2 coupon code of 30% flat off coupon on your registered mail id which is redeemable on every item. NO PURCHASING AMOUT COMPLUSION. you can avail 15% off by redeeming each coupon.
2. How do I redeem a coupon?
Select the item and for redeeming the coupon you will be asked on add to cart page.
3. What happens to the coupon which I used and transaction failed?
Contact on Support@dopekrew.com and coupon will be activated with same condition.
ORDER STATUS/ TRACKING
1. How do i check order status?
You can check your order status whether its shipped or not by log in your Dopekrew account. Although you’ll receive a dispatch mail from us.
2. How do i track my shipments?
You’ll be given Tracking No with Courier service, You can online track your item location by tacking no.
Just go to on courier company site and type tracking no.